At our Supplements Store, customer satisfaction is our top priority. We strive to provide you with high-quality health and wellness products. This Refund and Returns Policy explains the conditions under which you may return items, request replacements, or receive refunds.
Eligibility for Returns
- Products may be returned within 7 days of delivery.
- To qualify, items must be unused, unopened, and in their original packaging.
- For health and safety reasons, we cannot accept returns of opened or partially used supplement products.
Non-Returnable Items
- Opened, used, or tampered supplement bottles.
- Products purchased on clearance or during special promotional sales (unless defective).
- Items returned after the 7-day window.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at [your support email] with your order number and photos of the item. We will arrange a free replacement or full refund.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 7–10 business days.
- Shipping fees are non-refundable unless the return is due to our error (damaged or wrong product).
Exchanges
Exchanges are only allowed for defective or incorrectly delivered items. For other cases, please request a return and place a new order.
How to Initiate a Return
- Contact our support team at [your support email] with your order details.
- Wait for confirmation and return instructions.
- Ship the product back to us in secure packaging.
- Once received, we will process your refund or replacement as applicable.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us